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Apple will situation a software program replace to deal with iPhone 15 overheating complaints Get hold of US

Apple CEO Tim Prepare dinner greets prospects buying Apple’s new iPhone 15 throughout a launch occasion on the Fifth Avenue Apple Retailer in New York Metropolis on Sept. 22, 2023.

Alexi Rosenfeld | Getty Photographs

Apple mentioned on Saturday that it’s going to situation a software program replace that may handle buyer complaints concerning the newest iPhone 15 fashions, launched simply over every week in the past, operating scorching.

Apple mentioned that the brand new iPhone fashions have been operating scorching due to a mixture of bugs in iOS 17, bugs in apps, and a short lived set-up interval.

An Apple spokesperson informed CNBC:

“We now have recognized just a few situations which might trigger iPhone to run hotter than anticipated. The system might really feel hotter in the course of the first few days after establishing or restoring the system due to elevated background exercise. We now have additionally discovered a bug in iOS 17 that’s impacting some customers and will likely be addressed in a software program replace. One other situation includes some latest updates to third-party apps which might be inflicting them to overload the system. We’re working with these app builders on fixes which might be within the means of rolling out.”

After Apple launched the brand new iPhone 15 fashions earlier this month, person complaints on Apple’s boards, Reddit, and social media counsel that every one 4 fashions can get hotter than anticipated throughout use. CNBC’s evaluate of the brand new iPhone Execs additionally famous the iPhone 15 Professional Max obtained scorching.

“I simply obtained the iPhone 15 Professional right this moment and it is so scorching i can not even maintain it for very lengthy!” wrote one commenter on Apple’s boards.

Apple’s new high-end fashions, the $999 iPhone 15 Professional and $1,199 iPhone 15 Professional Max have a redesigned titanium enclosure with an aluminum body to make them simpler to restore. The issue with the brand new fashions overheating was not associated to the titanium chassis design, Apple mentioned.

As a substitute, Apple factors to bugs with particular apps and a bug in iOS that may be fastened with software program updates. Apple mentioned {that a} forthcoming iOS 17 replace to deal with the problem will not cut back the efficiency of the units.

Apple’s website says that customers might discover telephones feeling hotter once they’re arrange from a backup, once they’re wirelessly charging, utilizing graphics-heavy apps or video games, or streaming high-quality video. Apple says that it is regular for units to be heat once they’re being closely used, and if iPhones do not show a temperature warning, they’re protected to make use of.

Nonetheless lengthy traces

Individuals wait in line to enter an Apple Retailer in New York, because the iPhone 15 is launched, September 22, 2023.

Scott Mlyn | CNBC

Up to now, the brand new iPhones seem like promoting properly, with ship instances for the units generally stretching out for weeks, and lengthy traces showing in entrance of Apple shops on launch day.

“Curiously, lead instances for the 15 Professional Max, 15 Plus and 15 are monitoring extra elevated relative to their predecessors (e.g., iPhone 14 Sequence), and the 15 Professional Max is boasting the best lead time we now have seen traditionally throughout all SKUs since we now have been monitoring lead time information,” JPMorgan analysts wrote in a observe final week.

However one notable Apple provide chain analyst, Ming-Chi Kuo, mentioned final week in a weblog submit that the iPhone 15’s warmth drawback might harm gross sales.

Apple has confronted high-profile launch points prior to now however they have not critically impacted the corporate’s long-term outlook.

The iPhone 4, launched in 2010, had a design flaw that would result in calls being dropped. Apple provided free circumstances to ameliorate the issue. In 2012, shortly after the launch of the iPhone 5, Apple CEO Tim Prepare dinner apologized for Apple Maps being buggy and unreliable. The iPhone 6 launched in 2014 was criticized for bending below stress.

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