HomeNewseDreams Evaluation: Is It Legit for Low-cost Resorts? Acquire US

eDreams Evaluation: Is It Legit for Low-cost Resorts? Acquire US

Journey is my escape. I assume you can say I’m a vacationista. Up to now ten years, I’ve traveled to over 17 nations. To fulfill my wanderlust, I depend on numerous journey websites, like Going and Skyscanner, to assist discover nice offers in new and thrilling locations.

I sometimes toggle between numerous on-line journey reserving websites when planning journeys to search out the very best offers. Lately, I noticed adverts for eDreams. To see how their lodge offers and companies examine to different in style journey websites, I added eDreams to my rotation of journey planning sources.

eDreams Logo

Their pitch of straightforward flight reserving, low cost fares, and nice lodge offers was intriguing. However the combined eDreams opinions about nonexistent customer support, gradual refunds, and recommendation to keep away from eDreams had been regarding. Is eDreams legit for lodge bookings? Let’s discover out.

One factor I’ll say – everytime you’re reserving by a brand new platform (or, actually, any time you journey), it’s a good suggestion to have journey insurance coverage. Take a peek on the well-established and respected to discover a plan that fits you finest.

Evaluation Strategy and Methodology

To present eDreams a radical and honest assessment, I did in depth lodge searches on their web site and app. Particularly, I needed to see if their search performance differed between the web site and the app. I accomplished searches for home and worldwide locations to check the benefit of reserving and what manufacturers and classes of inns had been provided. I performed round with numerous filters and sorting to see how straightforward they had been to make use of and examined their effectiveness in refining the search outcomes.

I learn by the volumes of FAQs to collect details about cancellations, charges, refund insurance policies, and different useful info earlier than reserving. I used the chatbot characteristic to see if it actually answered my questions.

I additionally searched different in style websites for a similar locations and dates to check pricing, options, customer support, and ease of reserving. Lastly, I went to the specialists, vacationers who used eDreams, and browse their opinions to get a way of the broader buyer expertise.

 What’s eDreams?

Based in 1999, eDreams is a world on-line journey company specializing in discounted journey to over 44 nations. It started as a flight search engine however has expanded to supply automotive leases, lodge reserving, and different journey sources. As an example, vacationers may guide trip leases, flats, cabins, and extra.

This third-party on-line website companions with over 700 airways, 2.1 million inns, automotive leases, and extra. That makes e-Goals one of many largest journey firms on the planet. Their adverts boast you can guide an entire journey in just some clicks. Journey is booked immediately by their website, and you’ll handle your whole journey through their web site or app.

The corporate launched eDreams Prime in 2017, an annual journey subscription program that gives members unique flight offers. Per their web site, eDreams serves over 17 million clients yearly and has over 4 million Prime members.

 How eDreams Works

Resorts searches begin with routine info like location, dates, and variety of vacationers. Nonetheless, you’ll be able to solely refine your search when you attain the outcomes web page. The lodge outcomes had been as anticipated and included lodge title, worth, star score, TripAdvisor score, and extra in every itemizing. The web site outcomes give extra at-a-glance info with every itemizing, comparable to if breakfast is included or free cancellation. The web site lists the whole price on your keep, with the nightly fee listed beneath it, which is useful to see the ultimate prices. The app lists the per-night fee.

eDreams search outcomes might be overwhelming. My preliminary outcomes web page returned 1500 listings. They’ve all of the filters you’d anticipate on a journey website, like free cancellation, worth vary, TripAdvisor scores, star scores, variety of rooms, lodge facilities, location, lodge title, lodge offers, and extra.

Their hottest filters are listed in a piece on the high of the web page. Moreover, lodge outcomes might be sorted by clicking Really useful, Most Well-liked, Worth, and Distance tabs on the high. Making use of filters and sorting is self-explanatory with point-and-click picks.

The outcomes themselves had been hit and miss. Some listings had been useful and descriptive, whereas others had been obscure, starting from sparse descriptions to unusual jumbles of letters that have to be some sort of code I (and sure others) can’t make sense of.

Most outcomes didn’t embody lodge room images. I’m visible, so I favor to have a photograph of the room sort to assist me select. I did just like the TripAdvisor scores displayed in every lodge itemizing. That was very useful.

The location doesn’t provide entry to journey brokers, which is perhaps a turn-off for some. That mentioned, the reserving course of may be very straightforward, as the location walks you thru the entire course of step-by-step. Nonetheless, if clients have questions on add-on companies, options, charges, and insurance policies, the FAQs part and generic chatbots are your solely info sources.

After plugging in a couple of questions of various complexity, the chatbot provided me minimal assist and hyperlinks to normal solutions within the FAQ sections. It had a troublesome time with particular questions however did higher with quite simple questions.

eDreams presents absolutely refundable and non-refundable lodge charges. Pay shut consideration to the speed sort earlier than buying.

The speed listed is usually the most affordable however almost certainly non-refundable, which suggests you’ll not get a full refund or credit score even whether it is COVID-related. They do provide absolutely refundable charges and listing the cancel-by date.

eDreams offers the choice to pay for the lodge immediately by eDreams or reserve and pay on the lodge. The value was the identical for each choices. 

With “Pay In Full Now” you to pay eDreams in your native forex, which is an effective possibility for worldwide journey, and if you wish to pay for the lodge up-front, which I usually favor.

“Pay At The Lodge” reserves your room, and also you pay on the lodge of their native forex. Whereas no cash modifications arms on the time, the location does require a bank card to ensure the reservation. A phrase of warning, you’re going to get charged the lodge’s cancellation price if you don’t cancel by the desired date.

Make sure that to learn the particular cancellation coverage on your lodge. They range by lodge and might vary from being charged for one night time’s keep to the whole worth of your reservation.

Cancellations and refunds for hotel-only bookings are most continuously dealt with by the lodge however might be initiated by the eDreams Handle Reserving portal. Checkout is guided by prompts that take you from begin to end. You may be emailed paperwork that embody your reserving reference and affirmation quantity.  

eDreams does provide hotel-flight bundle searches immediately from the house web page. You choose your lodge first, then your flight.

I didn’t see the choice so as to add journey insurance coverage to my hotel-flight ticket. I used to be suggested to contact customer support to see if the reservation certified for insurance coverage.

eDreams recommends utilizing the app to handle your bookings, as they provide extra sturdy options like Verify Flight Standing, a digital pockets, and entry to all of your reserving reference info. Make sure that to file your affirmation safely if it is advisable to cancel, change, or request a refund.

The way to Get the Most Out of eDreams Options

Being a self-service on-line website, eDreams does provide many bells and whistles that may make reserving journey a breeze. The location is finest for vacationers searching for a one-stop-shop the place they will examine and guide all by the identical website.

  • Use the filters to weed out inns that don’t meet your standards: eDreams companions with 1000’s of distributors. Don’t waste time scanning lodge listings that miss the mark. Let the filters enable you to zero in in your excellent property.
  • Use the app: When on the go, entry all of your journey paperwork through the app. Every part out of your boarding cross to your reserving request might be discovered within the Handle Reserving tab.
  • Prime membership may prevent cash: The annual subscription service presents deeper airline reductions and a devoted customer support e-mail and cellphone quantity.
  • Prime Hottest Offers are limited-time flash gross sales: The offers bundle flight tickets and inns, with the choice so as to add a automotive rental at deeply discounted costs.
  • Learn the positive print: The location does embody a lot details about cancellation, refund insurance policies, charges, timelines, and extra in its listings. Make a degree to learn that info earlier than buying to make sure you perceive the insurance policies.

Execs and Cons

Most often, eDreams is a useful journey planning software for anybody trying to save cash on journey. Nonetheless, some enhancements may make the shopper expertise higher.


  • eDreams doesn’t cost bank card or reserving charges.
  • They provide a few of the finest offers on journey packages, flight tickets, inns, and you’ll even pre-book airport transfers
  • Prime members mechanically get deeper reductions than the unique worth.
  • The location presents sturdy filtering and sorting choices.


  • 100% on-your-own journey reserving. Few sources to assist with questions or help
  • It takes a number of work to succeed in an eDreams’ customer support consultant. No toll-free cellphone quantity to name.
  • Entry to a customer support consultant requires you to improve your reserving to Customary or Premium for a price.
  • Buyer help upgrades are solely provided on bookings with air tickets.
  • A whole lot of opinions recommend poor web site and app reliability

Our Scores of eDreams

Ease-of-Use Score: 4

General, the eDreams web site and app are straightforward to make use of and navigate. Prompts take you thru the reserving course of step-by-step, so reserving a lodge room or buying reserving flights is easy. eDreams companions with over 2 million inns, so their search outcomes might be prolonged.

Filters assist refine your search and discover the right property. They don’t provide any travel-agent sort help with reserving. The web platform is 100% self-serve, so when you’ve got questions, the knowledge bubbles and their FAQ part are your solely sources.

Whereas on-line and the app are each straightforward to make use of, I favor utilizing the eDreams app as a result of it’s extremely easy. The app offers you handy entry to all of your journey info, together with flight tickets, automotive rental, inns, and refund standing, all within the palm of your hand.

Buyer Service Score: 1

Whereas there are some actually good issues to say about eDreams, their customer support is simply…properly, I gave it 1 out of 5. Right here’s the gen:

The most important flaw with eDreams is that they don’t have a dependable or accessible customer support division. There actually isn’t any straightforward technique to contact the corporate. The cellphone quantity is troublesome to search out, and wait instances are in depth. As an alternative, the corporate steers you to a generic chatbot and FAQs part. I’m not a fan of this chatbot.

Whereas Prime members get a devoted customer support e-mail and cellphone quantity, many opinions mentioned talking with a dwell consultant was almost unattainable. And whereas customer support upgrades might be added to flights, one assessment mentioned the improve was nugatory and didn’t assist with a flight cancellation, new ticket, or a refund, despite the fact that it was a refundable flight.

So yeah, it’s laborious to get ahold of them when one thing goes incorrect, and when you do get by to somebody, you may not get a lot assist anyway.

Reliability: 3

With thousands and thousands of yearly clients, it’s fairly clear that most individuals who use eDreams get what they’ve paid for and are pleased with it. That mentioned, there isn’t any small variety of folks reporting severe points with utilizing the location and the app.

In researching this assessment, I discovered a variety of eDreams opinions from clients who had purchased tickets, bought automotive insurance coverage or reserved inns just for eDreams to lose all hint of their transactions and refuse refunds. Consequently, there are a number of opinions on the market that declare eDreams is nothing greater than a rip-off. Once more, this additionally displays poorly on eDreams’ woeful customer support file.

Options Score: 4

eDreams does provide loads of bells and whistles that will help you discover the right property. General, the location and the app are fairly user-friendly, and most info is simple to search out with out a lot navigation, besides a customer support quantity or e-mail, which isn’t listed on their dwelling web page.

The search performance and standards are intuitive and mirror different platforms, like Kayak, Greenback Flight Membership, and Momondo. You may seek for flights, inns, packages, automotive leases, and sizzling offers from the house web page. I extremely advocate downloading the app for on-the-go entry to your journey paperwork.

Worth for the Cash: 3

On the floor, eDreams seems to be a very good worth for the cash. Low-cost flights, important lodge financial savings, automotive leases, and trip packages are engaging. Nonetheless, the dearth of customer support, tough refund insurance policies, and quite a few add-on options imply the ultimate worth is perhaps larger than the unique worth within the itemizing.

One assessment I discovered reported that paying for added options didn’t end in a greater expertise, which makes you surprise, what’s the purpose? Whereas the fares are low cost, opinions present you get what you pay for.

eDreams vs Different Websites

Proper now, post-pandemic, the web journey business is booming. Most journey reserving websites provide comparable options, like sturdy filters, improve choices, automotive insurance coverage, and worth alerts. With the various on-line journey websites on the market, how does eDreams examine?

 eDreams vs Going

Going (previously Scott’s Low-cost Flights) is a journey deal website providing engaging reductions that we make frequent use of. Signal-up is required, even for informal browsers, and so they actually push their memberships. The very best reductions and companies, together with buyer help, are solely provided through paid membership plans.

See Associated: Evaluation: Is it Definitely worth the Hype?

eDreams vs Greenback Flight Membership

Greenback Flight Membership is a flight-only journey website that favors spontaneous vacationers. Like eDreams Prime Hottest Offers, they’ve flash gross sales with bargain-basement costs on flights alone.

Like eDreams, they too, provide a membership plan that gives decrease costs. Almost everybody recommends Greenback Flight Membership for flights (together with us), however in case you are searching for inns and different journey companies, you’ll must look elsewhere.

See Associated: Greenback Flight Membership vs Going (Scott’s Low-cost Flights): What’s Higher?

eDreams vs Kayak

Kayak landing page
Kayak / Kayak

Kayak scours the web for journey offers from a few of the hottest journey websites. As a result of they accumulate info from different websites, you can be despatched to the particular deal website to finish your buy. Like eDreams, they’ve journey offers on flights, inns, automobiles, packages, and different types of transportation. Frankly, they’re ace, and you’ll learn extra about them in our assessment.

 eDreams vs Momondo

Momondo enables you to shortly see offers from a number of websites in every itemizing, saving you time browsing different websites. You decide the speed you need and can be redirected to the journey website with that deal to finish the acquisition. This website is good for deal hunters, and it’s fairly straightforward to make use of too.

 eDreams vs Skyscanner

Skyscanner Landing Page
Skyscanner / Skyscanner

Like eDreams, Skyscanner might help you guide an entire journey shortly and is one other of our faves. Signal-up is required to view any of the offers, and so they provide flight alerts. Their filters made discovering my lodge of alternative straightforward, and their costs had been decrease than most different websites.

See Associated: Greatest Skyscanner Alternate options for Journey Reserving

 My Verdict: Is eDreams Legit?

Like most opinions on the market, my eDreams assessment is combined.

The vast majority of customers appear to love eDreams – you don’t get 17 million customers together with paying members when you provide a foul service. However when eDreams will get it incorrect, it looks as if they get it actually incorrect. And the primary downside surrounds the customer support scenario, which is borderline unforgivable.

Whereas the corporate presents nice offers for some unimaginable locations, the customer support complaints and the various adverse opinions the place “rip-off” is continuously seen make me hesitant to buy lodge or journey on their platform. And since there actually isn’t any dependable technique to contact eDreams, I fear that I’ll lose cash like many others have.

Whereas I really like a very good deal, eDreams wants extra verified 5 stars scores earlier than they earn my enterprise. Because it stands, eDreams is a helpful useful resource for evaluating offers from different websites, and I fairly like their app, however I’ll maintain off on buying by the corporate for now.


Is eDreams a protected and reliable platform for reserving journey?

Whereas thousands and thousands use eDreams yearly, the quite a few adverse opinions elevate a pink flag for me. Curiously, TrustPilot opinions vary from 5 stars to 1 star, with a couple of opinions falling in between, which I discover uncommon. The 5-star opinions had been usually brief, commending the enterprise on nice customer support.

In distinction, the 1-star opinions had been prolonged pleas for assist and cautionary tales about unhealthy enterprise and a deceptive web site. There is no such thing as a in-between, which makes me surprise if the 5-star opinions are inspired to offset the quite a few 1-star opinions.

Most often, eDreams posts a type letter directing clients to verify their e-mail for additional directions. Given the combined opinions, I’d solely use eDreams to check costs and never buy tickets or journey till their scores enhance.

 What are the commonest complaints in eDreams opinions?

Most clients write opinions to share adverse experiences with the corporate. Lack of customer support and misplaced cash high the listing of complaints.

Clients complain they booked a flight that fell underneath their cancellation assure, solely to search out their refund denied. Probably the most frequent difficulty is being unable to succeed in a dwell individual to assist resolve a difficulty associated to denied refunds, unauthorized fees, and journey cancellations.

 How does eDreams deal with buyer complaints and resolve points?

It’s troublesome to contact eDreams, making resolving points and addressing buyer complaints difficult. A cellphone quantity is buried within the web site’s Buyer Service part, and many shoppers have complained they might not discover the quantity to report their difficulty. The excessive variety of adverse opinions hints that they don’t handle nor resolve buyer complaints in a well timed method.

Associated Sources



eDreams Website


  • eDreams doesn’t cost bank card or reserving charges.
  • They provide a few of the finest offers on journey packages, flight tickets, inns, and you’ll even pre-book airport transfers
  • Prime members mechanically get deeper reductions than the unique worth.
  • The location presents sturdy filtering and sorting choices.


  • 100% on-your-own journey reserving. Few sources to assist with questions or help
  • It’s laborious to succeed in a eDreams’ customer support consultant. No toll-free cellphone quantity to name.
  • Entry to a customer support consultant requires you to improve your reserving to Customary or Premium for a price.
  • Buyer help upgrades are solely provided on bookings with air tickets.
  • A whole lot of opinions recommend poor web site and app reliability

Lock In Your Journey Now

Discover Low-cost Flights

Use Skyscanner to search out flight offers. As my private favourite flight search engine, Skyscanner scours web sites and airways throughout the globe, leaving no stone unturned that will help you discover the very best deal attainable. And when you actually wish to take your financial savings to new heights, pair Skyscanner with Going (Formerly Scott’s Cheap Flights). With entry to unique mistake fares delivered straight to your inbox, you may be packing your luggage and jetting off in your subsequent journey earlier than you recognize it.

Journey Insurance coverage

Journey insurance coverage is a low price approach to make sure your journey plans go clean it doesn’t matter what’s thrown at it. Cowl your self towards sickness, harm and theft, and defend the preparations you’ve got made with our versatile journey cancellation insurance coverage. My favourite choices for journey insurance coverage are:

Guide Your Lodging

As a way to seize the widest collection of properties and the very best worth, use as they’ve the most affordable charges for guesthouses, inns, luxurious condos, B&Bs and a lot extra.

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Make sure to go to our web page on our favourite journey sources to learn the way you can also go to over 10 nations in yr.

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