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Jetstar Rescheduled My Flight, I Cancelled My Reserving (And Saved $70) | Turtle Investor Receive US

A few months in the past, I booked flights on Jetstar for my household to take pleasure in a brief trip in Thailand.

As luck would have it, I acquired an e mail from Jetstar informing me that my flight has been rescheduled.

Jetstar 3K 513 Flight Timing

We didn’t take to the change that kindly, contemplating that our arrival time in Bangkok was to be shifted from 12:50 pm to eight:40 pm, a distinction of just about 8 hours!

Refund My Flight Or Reside With It?

After accounting for the time we might have spent on the Suvarnabhumi Airport for immigration processing and ready for our baggage, plus the experience into Bangkok’s metropolis space, it will most likely be near midnight after we’ve checked in and settled down.

Nah. This isn’t going to work out nicely since we might virtually lose all the first day of our journey.

A more in-depth have a look at the e-mail indicated that I can truly request a refund of simply the affected flight, or for all the reserving.

Jetstar Refund Rescheduled Flight - More Than 3 Hours Change In Timing

Humorous, as a result of that is the primary time I’ve truly seen one thing like this.

For the opposite flights that I’ve taken with funds airways with rescheduled timings, I’ve by no means been given this selection.

Not Coated By Journey Insurance coverage

I didn’t assume this was one thing that was lined by journey insurance coverage, however I checked anyway.

Underneath the “What We Do Not Pay” column, this was said clearly:

“Claims that consequence from flights being cancelled attributable to any fault on the a part of the airline comparable to aircrew rotation, rescheduled flights or operational necessities, or mechanical breakdown of the airplane by which you will have a pre-booked flight.”

Effectively, no less than it was good to know.

Superior Jetstar On-line Chat Help

I initiated an internet chat with Jetstar’s help agent on-line on their official web site and to my shock, I acquired related and able to speak to an actual human in a matter of minutes on a Sunday evening.

The help agent, Mark, confirmed to me that –

  • At the very least one flight was disrupted by the schedule change whereby the adjustments are greater than 3 hours
  • It’s doable to maneuver us to the following accessible flight
  • It’s doable to request a full refund (for a number of passengers, for simply the affected flight or all the reserving) if I not want to journey

On this case, the important thing standards had been that the flight timing change was greater than 3 hours which triggered the provision of those choices to me.

I instructed Mark that I’ll assume over the choices earlier than deciding on what to do.

In fact, the very first thing I did was to examine the choice flights accessible to me at good costs, which there occurred to be.

Effectively, that’s a shock!

Rebooked New Flights – No Processing Charge

Reserving my new flights went and not using a hitch.

On the plus facet, I used to be pleasantly stunned to see that there was no must pay any processing price even after I paid for my Scoot flights with my bank card.

A fast examine indicated that I may use my HSBC Revolution bank card to earn 4 miles per greenback on the reserving.


Easy Jetstar Refund Course of

I hopped onto a brand new chat session with Jetstar on-line help to provoke the refund course of and to my shock, Mark was the one who attended to me once more in a matter of minutes.

He remembered me and instantly requested if I needed to proceed with the refund.

He defined that Jetstar will first must delete our reserving, and as soon as that occurs that may not be reinstated.

Upon confirming that the deletion is for all passengers on each flights, the deletion was processed.

To ease the method if this ever occurs to you, you will have to offer the next data to course of the refund:

  • Financial institution Title
  • Account Holder Title
  • Account Quantity
  • Financial institution Department Title
  • Financial institution Code
  • Department Quantity / Code

You possibly can Google and seek for related banking data simply.

For instance, POSB Financial institution’s data is completely different from DBS Financial institution’s and can be as follows:

  • Financial institution Department Title: POSB Financial institution Ltd.
  • Financial institution Code: 7171
  • Department Code: 081

All in all, I used to be extraordinarily impressed and happy with the standard of Jetstar’s on-line chat help.


To recap, I paid a complete of $1,220 for my authentic reserving with Jetstar and acquired refunded the complete quantity again into my checking account.

My new reserving with Scoot price me $1,150 with basically related flight timings and add-ons, which saved me $70 within the course of.

A little bit of a trouble and stress to cope with such a sudden change, however I’m glad that every part turned out nicely.

Not fairly the expertise that I ever wish to undergo, however I hope that this data is useful to you.


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